Returns & Refund Policy

Luxe Lab Supply
Last Updated: July 2026

Due to the specialized nature of Research Use Only (RUO) products, all sales are considered final except as expressly outlined below. By placing an order with Luxe Lab Supply, you acknowledge and agree to this Return & Refund Policy.

Research Use Only Acknowledgment

All products sold by Luxe Lab Supply are intended exclusively for laboratory research purposes and are not intended for human or veterinary use. Because product integrity cannot be verified once products leave our control, returns are strictly limited to the conditions described below.

Return Eligibility

Unopened and unused products may be eligible for return only if Luxe Lab Supply is notified within 5 business days of delivery and the return request is approved in advance.

To qualify for a return, all of the following conditions must be met:

  • Product must be unopened, unused, untampered with, and in its original packaging.

  • Return authorization must be obtained before shipping the item back.

  • Customer is responsible for return shipping using a trackable shipping method.

  • Original shipping charges are non-refundable.

  • Approved returns are subject to a $35 return processing fee.

Do not send products back without prior authorization. Unauthorized returns will not be accepted.

To request a return, please contact:

Email: support@luxelabsupply.com

Inspection & Refund Processing

All returned products will be inspected upon receipt.

Products that show any signs of being opened, used, damaged, tampered with, relabeled, or stored improperly will not qualify for a refund, regardless of prior approval.

Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund after it has been approved.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products

  • Products that have been tampered with or altered

  • Returns sent without prior authorization

  • Return requests submitted after the 5-business-day notification period

  • Products stored outside recommended storage conditions

  • Clearance, promotional, or final sale items (if applicable)

Incorrect, Damaged, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the outer shipping box and inner packaging

  • Photos of the product labels (including batch or lot number if available)

  • A description of the issue and the affected items

After review, Luxe Lab Supply may, at its sole discretion, provide a replacement of the same item or issue store credit. Refunds to the original payment method are generally not provided for order issue claims.

Chargebacks & Payment Disputes

If you experience an issue with your order, please contact us before filing a payment dispute or chargeback.

For orders that were properly fulfilled and delivered, Luxe Lab Supply may provide order records, shipping confirmation, delivery documentation, and this policy to the payment processor in response to any dispute.

Fraudulent or abusive chargebacks may result in permanent account restrictions and may be pursued to the fullest extent permitted by applicable law.

Keep All Packaging

Please retain all shipping boxes, packing materials, labels, and product packaging until your order has been fully inspected and any issue has been resolved. This documentation may be required to process a claim.

Contact Us

All return, refund, and order issue requests must be submitted by email. Requests made through social media, messaging apps, or community platforms cannot be processed.

Luxe Lab Supply
Email: support@luxelabsupply.com